Below you'll find answers to our most commonly received questions. You may also Contact Us directly and we will be happy to assist.
There may be several reasons.
We cover many areas, some times your delivery day may not be set properly in our system. Please contact us so we can adjust it. We try to catch those but we may miss a few.
We ship many areas via UPS. Your conformation may show the delivery date as the day after you place your order. That would be the day we ship it out not the delivery day. We ship UPS out the next business after we have received your order unless a different date is requested.
If you ever have a question please feel free to reach out to us. We are here to help.
Once we have your order, it will ship out the next business day.
Louisiana, Arkansas and Oklahoma usually takes one to two days.
Dallas area usually delivers the next day.
We deliver to these towns and points in between every other Friday.
We deliver to these areas and points in between every Thursday.
WE deliver to Henderson and Carthage and points in between every other Wednesday.
We ship all of our Louisiana orders out via UPS next business day after order has been placed. The shipping is free within our assigned area. This area includes Shreveport, Bossier City, Monroe and points in between. Outside of these area there is a $7.00 per bag charge for shipping.
We ship all of our OKlahoma orders out via UPS next business day after order has been placed. There is a $7.00 per bag charge for shipping into Oklahoma.
One reason may be that your order is under the $40.00 minimum order requirement. The other reason is that you are outside of our assigned FREE delivery area.
WE operate a home delivery business. We have a warehouse/office in White Oak TX. WE do not keep regular store hours but can be there by appointment.
All Nature’s Select products are MADE IN THE USA and have USA sourced ingredients with the exception of our lamb and green mussels which are sourced from New Zealand. All of our formulas exceed AAFCO (Association of American Feed Control Officials) standards.
"USA Made" refers to our product being made here in the United States. "USA Safe" refers to the USA approval of processing for our New Zealand Lamb recipe which has lamb that is sourced from New Zealand. All Nature's Select Recipes are made in the great state of Texas!
READ the label. Avoid inexpensive, less nutritional ingredients and fillers. Corn, wheat, soy, and animal by-products are fillers that lack the nutrition your pets need.
Meat by-products consist of organs and parts not desired for consumption. They can include bones, blood, intestines, lungs, heads, feet, and feathers. We think it’s important to use specific ingredients such as chicken meal or brown rice. That way, you always know exactly what you are getting. When brands use ingredients such as poultry by-products, the ingredients can change from bag to bag. You may get chicken in one bag and turkey in the next.
Changing ingredients suddenly can cause digestive upset. Most fillers can be linked to excessive waste, poor nutritional absorption, and skin problems like excessive scratching and hair loss.
Also make sure there are no chemical preservatives such as BHA (butylated hydroxyanisole), BHT (butylated hydroxytoluene), or ethoxyquin. These preservatives are potentially cancer-causing agents. The long-term buildups of these chemicals in your pet’s body have not been thoroughly studied and may ultimately be harmful.
Read the label! High quality ingredients are essential for a healthy food. The first ingredient should always be a meat or fish protein. Whole meats, whole grains, and natural preservatives are key components of the healthiest pet food. Pay attention to the protein ratio. A pet food with 20-30% protein is ideal. The bag should also be dated for freshness. Every bag of Nature's Select pet food has a "best buy" date stamped onto the back of the bag. It is recommended that the bag is used before that date; however, the food is perfectly safe to feed to your pets after that date, it just loses some potency after that date. It's important to remember that a "best buy" date is not the same as an "expiration date".
All Nature's Select formulas are free from corn, wheat, soy, gluten, and any other processed grain by-products. We have NEVER been challenged on nutrition! At Nature's Select, we have kept our formulas current with the latest nutritional advancements to maintain a high level of nutrition. All Nature's Select formulas are formulated to meet or exceed the nutritional levels established by AAFCO Dog Food Nutrient Profiles.
You can find our feeding instructions in two places. Our feeding instructions are located on the back of every bag of kibble as well as on our website where feeding guidelines for each of our formulas are listed.
A feeding guideline is found on the back of our dog food bags. Here is what it looks like:
Dog Weight & Active Dog Recommended Serving:10lbs+ = 1/2 - 1 1/2 Cups
Let's keep in mind this is the suggested feeding amount for an active adult dog. The serving size may increase or decrease a bit depending on your dog's physical activity and age. If you are looking to promote weight loss, go with the lesser recommended amount according to weight. If you are looking to increase weight, go with the greater recommended amount.
We are GMO-free except in the formulas that contain rice. The following products are GMO-free: Select Multi Protein Recipe (Beef, Chicken, Pork), Select Cold Water Recipe (Salmon & Menhaden Fish), and our Grain Free Products (Farm Fresh Recipe, Coastline Catch Recipe, Range Hearty Recipe); all other Nature's Select Products are not GMO-free. However, we do have a complex diversity of ingredients in our products and in such ratios, that the GMO aspect is really very small. As for Nature's Select, we have been and will be prudent in using the finest and safest ingredients from the best sources we have available.
Our grain-free products, our canned food products, our Select Multi Protein Recipe and our Select Cold Water Recipe are all gluten-free products. Any pet food product containing “brown rice” would be considered to have gluten.
Since our product is made fresh bi-monthly, we ensure a fresh bag upon every delivery. Our pet food has a shelf life of up to 1 year when kept in an air tight container or bag not exposed to direct moisture or heat.
Our food never sits on our shelves for long. We get our shipments in every two weeks. We use only natural preservatives which is why our shelf life is about 11-12 months based on delivery. Store bought food usually lasts up to 2 years because it contains chemical preservatives. We do not have any chemical preservatives in our Nature's Select Pet Food.
Although it is a quality ingredient, chicken is about 80% water. After cooking, most of that moisture is lost, reducing the meat content to just a fraction of its original weight. Ingredients on a pet food label are listed in descending order by weight. When you see chicken as the first ingredient in pet food, this is before it’s cooked. Once cooked, the percentage of chicken in the formula is much lower due to the loss of moisture. Chicken meal is considered a meat concentrate and contains nearly 300% more protein than fresh chicken. Chicken meal does not contain by-products such as beaks, feathers, or feet.
Our meals are considered a meat concentrate that contain nearly 300% more protein than fresh chicken, lamb, beef, or salmon. They do NOT include bone or internal organs.
"I've been a customer for over 5 years! Lucky's eczema went away as soon I adopted him and switched him to Nature's Select. They have awesome customer service, too! Even better, they deliver to my doorstep within a day or two. I always recommend them to people I know. My Cocker Spaniel (Lucky) is now about 13 years old and in perfect health!"
"After someone recommended them to me years ago, I recommend them to everyone (sometimes even strangers). My dogs love the food. My mal has a sensitive stomach and he does great on this. Considering I order 120 pounds of dog food at a time, I REALLY appreciate the speedy delivery to my doorstep."
"I will be sticking with Nature's Select Pet Food and they've made a lifelong customer out of me based on the terrific results my dog has had. I would highly recommend their food to any dog owner!"